Who you are:
A natural builder and an experienced change leader. You will bring your strategic vision and innovative ideas to inspire and excite your teams for the journey ahead. You are a motivational and inspiring leader with an unparalleled customer focus and a true passion for customer success. You are data oriented and drive teams to deliver results, creating a culture that is focused on long-term sustainable success.
What we’re looking for:
- Experience with mission critical supply chain applications (such as a TMS)
- A strong strategic vision for the customer success (account management) and customer support
- 10+ years’ experience in leading customer-facing organizations such as Customer Success, Customer Support, and/or Professional Services in a fast-paced environment
- Ability to move quickly and iterate
- Prior SaaS experience and an ability to speak to technical customers in their language
- The ability to architect support delivery models that align with current customer segments, deliver customer value and scale with growth projections
- A strong customer advocate with the ability and willingness to engage directly with customers
- A track record of developing and mentoring great talent, and building and motivating high achieving teams
- The skills to be a data-driven decision maker, with a willingness to experiment and iterate
- Effective and productive collaborator to drive cross-functional initiatives
- Ability to manage influence through persuasion, negotiation, and consensus building
- Ideally combined background of post-sale and sales experience
- Strong empathy for customers AND passion for revenue and growth
- Deep understanding of value drivers in recurring revenue business models
- Analytical and process-oriented mindset
- Demonstrated desire for continuous learning and improvement
- Enthusiastic and creative leader with the ability to inspire others
